Privacy Policy
QuickCuts, Inc. ("QuickCuts," "we," "us," or "our") operates the QuickCuts customer app, barber app, and website. This Privacy Policy explains how we collect, use, and protect your personal information. QuickCuts is a neutral technology platform that connects customers with independent barbers; barbers are independent contractors, and QuickCuts is not responsible for their acts, omissions, or conduct.
1. Information We Collect
- Account information: Name, email address, phone number when you register.
- Location data: Real-time GPS location when the app is in use to match you with nearby barbers or navigate barbers to customers. We do not store continuous location history.
- Payment information: Payment is processed by Stripe. We never store raw card numbers — only tokenized references provided by Stripe.
- Booking data: Service requested, date, time, location type, and booking status.
- Device information: Device type, OS version, and push notification token for sending alerts.
2. How We Use Your Information
- To match customers with nearby available barbers.
- To process payments and issue receipts.
- To send booking confirmations, status updates, push notifications, and transactional emails (such as payment receipts to customers and payment/cash-out confirmations to barbers) to the email address on your account.
- To verify barber professional licenses.
- To improve the app experience and resolve support requests.
3. Sharing Your Information
We do not sell your personal data. We share limited information only as needed:
- Between customers and barbers: Your first name and booking details are shared with your matched barber. Barbers see your service location for the booking. During an active booking, contact information (including a phone number) may be shared between the matched customer and barber so they can call each other to coordinate the appointment; this is limited to the parties on that booking and only while it is active. Barber contact details are otherwise kept private from other users.
- Stripe: Payment processing. Subject to Stripe's Privacy Policy.
- Firebase / Google: App infrastructure, authentication, and database. Subject to Google's Privacy Policy.
- Legal requirements: We may disclose information if required by law or to protect the safety of users.
3A. Support Access to Your Account
If you contact QuickCuts support, an authorized support representative may need to view your account in order to help you. When that happens:
- We will ask you to verify your identity using the email address and phone number on your account.
- A one-time code is sent to the email address on file, which you provide to the representative. Access is not granted without it.
- Access is read-only and time-limited. Support representatives cannot change your account details, cannot move funds, and cannot access your full card or bank account numbers.
- Every access is logged, including who viewed the account and when.
We never store your full card number or bank account number. Those are held by Stripe, our payment processor. QuickCuts stores only the last four digits and the card brand, which is what appears on your receipts.
3B. Payment and Hold Information
When you accept a price, an authorization hold is placed on your payment method. We record that a hold exists, its amount, and whether it was later captured or released. We do not receive or store your full payment credentials at any point in that process.
4. Data Retention
We retain your account data as long as your account is active. Booking history is retained for 2 years for receipt and dispute purposes. You may request deletion of your account and data at any time by contacting us.
5. Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal data. To exercise these rights, contact us at quickcutshair@gmail.com or call (801) 877-1549.
6. Children's Privacy
QuickCuts is not intended for users under 18 years of age. We do not knowingly collect data from minors.
7. Security
We use industry-standard security measures including encrypted connections (TLS), Firebase Authentication, and Stripe for payment security. However, no method of transmission over the internet is 100% secure.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the app after changes constitutes acceptance of the updated policy.
9. Contact Us
QuickCuts is operated online at https://quickcuts.hair/.
For privacy-related questions or requests: quickcutshair@gmail.com · Phone: (801) 877-1549 · Website: quickcuts.hair